Privacy Policy

By using biomassprotein.com/en/, you agree that BiomassProtein™ processes your personal data and cookies in accordance with the following privacy and cookie policy. Cookies are used to ensure that biomassprotein.com/en/ functions properly. Among other things, we use cookies to enable you to add products to your shopping cart, log in, and improve our website.

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About Our Privacy and Personal Data Policy

This privacy and personal data policy has been prepared to provide you, as a customer, with a clear understanding of what personal data BiomassProtein™ collects and how we process it. Personal data refers to any information that can be used to identify an individual.

BiomassProtein™ respects all requests for confidentiality regarding personal information submitted online and recognizes the importance of appropriate protection and responsible processing of all personal information we receive.

If you do not accept the privacy policy outlined below, BiomassProtein™ reserves the right to reject orders and other inquiries, as failure to accept the policy may prevent BiomassProtein™ from providing the services required under applicable legislation.

Personal Data

Personal data includes any information that can be used to identify individuals, including but not limited to first, middle, and last names, age, gender, job title, home address or other physical addresses, email address, and other contact information, whether related to an individual’s private residence or workplace.

Personal data also includes information such as behavior, purchase history, financial information, and other data used to maintain customer and supplier relationships between customers and BiomassProtein™.

What Personal Data Do We Collect and Process?

You can access biomassprotein.com/en/ without providing us with your personal data. When you visit the website, a session ID is assigned to you. This ID cannot be used to identify you personally.

BiomassProtein™ requires certain personal information to conduct business with you and your company, maintain customer relationships, and market products and services. Certain information is also collected and processed in accordance with legal requirements under anti-money laundering and bookkeeping legislation.

The following information may be collected and processed when you visit biomassprotein.com/en/:

Email address, first and last name, address, telephone number, age, gender, technical details (including IP addresses), behavioral data (including visited URLs, event triggers, actions such as clicks, email open rates, logins, time spent on individual pages, etc.), geographical data, and any information necessary to complete a transaction.

BiomassProtein™ Collects and Processes Information About You When You:

Create an account
Make a purchase
Submit inquiries, complaints, and/or otherwise interact with BiomassProtein™
Subscribe to and/or interact with online marketing materials (including but not limited to newsletters, SMS messages, notifications, advertisements on third-party websites, or similar materials)
Otherwise provide personal information to BiomassProtein™

BiomassProtein™ only collects personal information necessary to provide a service or product, market services and products, or process inquiries.

BiomassProtein™ does not collect and/or purchase personally identifiable information from third parties.

BiomassProtein™ uses recognized payment processors to handle any online card transactions and does not store payment card information. Please note that billing and banking information is retained in accordance with applicable legislation, including anti-money laundering and bookkeeping laws.

How Do We Use Your Information?

We may use the information we collect in the following ways:

To personalize your experience through email and on our website by providing recommendations based on your purchase history
To improve biomassprotein.com/en/ and marketing activities carried out by BiomassProtein™
To provide better customer service when you contact us
To administer competitions, customer surveys, and similar activities
To process your orders as quickly as possible
To collect product reviews and Trustpilot reviews
To follow up on inquiries
For general marketing purposes

How Do We Protect Your Information?

Our website is continuously scanned for security vulnerabilities and weaknesses to identify and prevent potential data breaches as quickly as possible, ensuring that our website remains as secure as possible. Regular malware scans are also performed.

Your personal information is stored on secure networks and can only be accessed by a limited number of employees who have the appropriate authorization to access such information. These employees are also subject to our personal data policy, which protects your rights and ensures compliance with applicable legislation.

In addition, any sensitive information and payment details are processed on encrypted servers that cannot be accessed externally.

Credit card information is processed by payment processors and cannot be accessed by either BiomassProtein™ or employees of the payment processors. These transactions are not stored on internal servers and are never processed directly by BiomassProtein™.

Who Do We Share Personal Data With?

Personal information provided through biomassprotein.com/en/ or by telephone is only shared with:

Internal departments and employees
Trusted third parties necessary to fulfill agreements regarding delivery, payment, and customer service, including debt collection agencies and legal authorities
Business partners for the purpose of maintaining your account and/or carrying out marketing activities

To provide the best possible experience on BiomassProtein™’s websites, we collect statistics on how users interact with our pages. These statistics are used exclusively in anonymized form, for example, to identify which pages and content users interact with.

BiomassProtein™ may use Google Analytics to collect visitor statistics and, in this connection, share IP addresses with Google Analytics. The privacy terms of Google Analytics are accepted when visiting biomassprotein.com/en/ and can be found here: www.google.com/privacy

Data processing agreements are in place between BiomassProtein™ and all business partners and suppliers to ensure that the interests of users and customers are protected at all times. These agreements can be provided upon request.

Where Is Your Personal Data Stored?

Your information is stored on servers located within the EU.

Some personal information is managed by third parties (data processors) who store and process personal data on behalf of BiomassProtein™ in accordance with this privacy policy and applicable data protection legislation.

If you wish to unsubscribe from our newsletters at any time, you can follow the instructions at the bottom of each email. If you experience difficulties unsubscribing, you can contact our customer service team using the contact information provided below.

When you unsubscribe from marketing communications from BiomassProtein™, all marketing consents you have provided will be deleted. These consents cannot be restored. If you later wish to access information about previous communications, offers, or similar materials sent to you, please note that these cannot be recovered.

How Long Do We Retain Your Personal Data?

During an active customer relationship, your personal data is retained for as long as necessary to provide our services.

If the customer relationship ends, your data may be retained for up to two years, depending on the nature of the information.

You may request access to or deletion of your personal data at any time.

Under other applicable legislation, including bookkeeping and anti-money laundering laws, all transaction-related data, including contact and company information, must be retained for five years.

Data Breaches

We take security breaches and data leaks very seriously.

If a data breach is suspected on BiomassProtein™’s internal servers or those of external partners, we will initiate a series of measures to protect our customers and users as effectively as possible.

These measures include assessing the potential extent of the damage, notifying potentially affected customers and users, reporting the incident to the Danish Data Protection Agency (Datatilsynet), and taking appropriate action to contain and minimize the impact of the breach.

If we suspect a data breach involving BiomassProtein™ or its external partners, all affected parties, including users, will be informed within 72 hours.

If you suspect that your personal data has been compromised through BiomassProtein™, please contact us immediately.

Access to Your Information

You can update your account information and areas of interest at any time, including indicating whether you wish to be contacted regarding offers on products or services or whether you wish to unsubscribe from newsletters.

You have the right to request information about the personal data we have registered about you. If you would like to receive a copy of this information, please contact us.

If you wish to have all your personal data deleted, please contact us.

Please note: Once personal data has been deleted, it cannot be recovered. Information that must be retained under applicable legislation cannot be deleted upon request.

Review and Updates

We continuously review our data processing procedures. This policy is updated annually.

Contact, Changes, and Updates to the Privacy Policy

BiomassProtein™ is committed to continuously complying with applicable privacy and data protection legislation.

If you have any questions or comments regarding our privacy policy or how we use your personal information, please contact our customer service team.

When you unsubscribe from marketing communications from BiomassProtein™, all marketing consents you have provided will be deleted. These consents cannot be restored.

If you later wish to access information about previous communications, offers, or similar materials sent to you, please note that these cannot be recovered.